Frequently asked questions

Yes, once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status of your deliveryfollow here.

The delivery time for your order consists of the processing time and the shipping time:

• Cut-off time:Orders placed before 17:00 (GMT+01:00) are processed on the same business day (Mon–Fri).
• Processing time:1–4 business days (Mon–Fri).
• Shipping time:7–10 business days (Mon–Fri).

Please note that holidays and busy periods may affect delivery times.

You have up to 30 days after receiving your package to return the item. Please consult ourRefund policyfor information about returning your package.

We will refund the amount due for your order within 14 days of registering your return, provided that we have already received the product in good condition.

• iDeal: Pay safely and quickly through your own bank in the Netherlands.
• Bancontact (BELGIUM ONLY)The most widely used payment method in Belgium.
• Visa: Globally accepted credit card.
• Mastercard: Another commonly used credit card option.
• American Express: Premium credit card for secure and fast payments.
• Apple Pay: Easily pay with your Apple devices.
• Maestro:International debit card accepted worldwide, with instant
• PayPal: Globally trusted payment method that lets you pay online easily and securely.

Yes, once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status of your deliveryfollow here.

The delivery time for your order consists of the processing time and the shipping time:

• Cut-off time:Orders placed before 17:00 (GMT+01:00) are processed on the same business day (Mon–Fri).
• Processing time:1–4 business days (Mon–Fri).
• Shipping time:7–10 business days (Mon–Fri).

Please note that holidays and busy periods may affect delivery times.

We offer FREE shipping on all our orders, including smaller orders with just one product.

Would you like to change the delivery address for your order? Please contact our customer service within 24 hours of placing your order or before the cutoff time viainfo@drivemax.nl. We will do our best to accommodate your request, depending on the status of your order.

During the checkout process, you can enter your gift card or voucher code in the designated field. After entering your code, click or tap the “Apply” button to redeem your gift card or voucher.

The total amount will then be adjusted automatically. Once your gift card or voucher has been successfully applied, you can proceed through the checkout process as usual. Check your order details, enter any additional required information, and complete your purchase.

If you experience any problems redeeming your gift card or voucher, please feel free to contact our customer service team for assistance. We are ready to help and ensure that your shopping experience is smooth and enjoyable.

If your tracking information indicates that your order has been delivered, but you have not received it, you can take the following steps:

Check the delivery address: Please ensure that the address is entered correctly when placing the order. Packages are sometimes delivered to neighbors, the reception desk, or another location on your property.

Search for delivery notes: Check whether the delivery driver left any delivery notes. Packages may be left in safe places or at a reception desk if you are not at home.

Contact customer serviceIf you cannot find the package, please contact our customer service. Provide your order and tracking information, and we will help you resolve the issue and ensure that you receive your order.

We are ready to help you resolve any delivery issues and ensure that you receive your order. Please do not hesitate to contact us for assistance.

If you made a mistake in the delivery address, please contactwithin 24 hours after placing your orderor before the cut-off time, contact our customer service viainfo@drivemax.nl.

You will receive an order confirmation by email immediately after placing your order. This email contains the order number (at least 4 digits), a summary of the order, and the delivery address.

Sometimes the order confirmation email may accidentally end up in your spam or junk folder. Please take a moment to check these folders in your email account to see whether the confirmation email is there.

If you have checked your spam folder, waited a while, and verified your email address but still have not received an order confirmation, please contact our customer service team. Provide them with your order details, including your full name and order number, and they will help you verify the status of your order and resend the confirmation email if necessary.

You have the right to cancel your order within 30 days of receipt without giving a reason. After cancellation, you have an additional 14 days to return the product. You will then receive a full refund of the order amount, including shipping costs. You are only responsible for the return shipping costs from your home to the return address.

Return Policy:

• You may unpack and try the product as you would in a physical store. Has the product been used beyond what is necessary to assess its nature, characteristics, and operation? We may then charge you for the resulting reduction in value.
• Return the item, if possible, in its original packaging, together with all included accessories.

Exceptions to the right of withdrawal:
Some products cannot be returned, such as:
- Perishable goods
- Personalized items
- Hygiene-sensitive products whose seal has been broken

Return Process

1. Contact:To start a return, you must contact our customer service within 30 days of receiving your order viainfo@drivemax.nl. Please state your order number and the reason for the return.
2. Return instructions received:You will receive return instructions from us after contacting customer service.

Please note:Always send us the link containing the Track & Trace number for your return shipment. We can only issue a refund once we can confirm that the return shipment has been received.

Street name:3 N Gould St, City: Sheridan
Status:Wyoming (WY)
Postcode:82801
Country:United States

Return Costs

The cost of returning a product is the customer’s responsibility. Returns must be reported to us in advance. The exact return costs vary depending on the country of shipment and the delivery service chosen.

Return shipping costs are your responsibility and vary depending on the courier and the country from which you send the package back.

We will refund the amount due for your order within 14 days of registering your return, provided that we have already received the product in good condition.

If you receive a damaged or defective item, please contact us immediately and include photos of the damaged item. We will then arrange a replacement or issue a refund as soon as possible.

1.Fill it incontact formand we will contact you as soon as possible!

Our customer service is available at the following times:

• Monday to Friday: 09:00 - 17:00
• Saturday and Sunday: 10:00 - 15:00

For questions, you can always email us, and we’ll do our best to respond as quickly as possible.

We aim to respond to your message within 2 hours. Whether you need advice on using our products or have another question, our knowledgeable staff are ready to help you find a suitable solution.