Return and Refund Policy

You have the right to cancel your order up to 30 days after receipt without giving any reason. After cancellation, you have another 14 days to return the product. You will then receive the full order amount including shipping costs back. Only the costs for returning from your home to the return address are at your own expense.

Conditions for returning:

• You may unpack and try the product as you would in a physical store. Has the product been used beyond what is necessary to assess its nature, characteristics, and functioning? Then we may charge a depreciation fee.
• Return the item if possible in the original packaging, along with all included accessories.

Exceptions to the right of withdrawal:
Some products cannot be returned, such as:
- Perishable goods
- Personalized items
- Hygiene-sensitive products whose seal has been broken

1. Contact:To start a return, you must contact our customer service within 30 days of receipt viainfo@drivemax.nl. Please mention your order number and the reason for the return.
2. Return instructions received: You will receive return instructions from us after contacting customer service. 

Note: Always send us the link with the Track & Trace number of your return shipment. Only when we can confirm that the return shipment has been received can we proceed with the refund.

The costs for returning a product are the responsibility of the customer. Returns must be reported to us in advance. The exact return costs vary depending on the country of shipment and the chosen delivery service.

• We will refund the owed order amount within 14 days after your return notification, provided the product has been received back in good condition
• Method of refund: Refunds are made via the original payment method you used during purchase.

• Damaged or Defective Items:If you receive a damaged or defective product, please contact us immediately with photos of the damaged item. We will arrange a replacement or provide a refund as soon as possible.
• Wrong Product Received:If you accidentally receive the wrong product, please also contact us to receive the correct items at no extra cost.
• Item Not Received: If your item has not arrived within the expected delivery time, please contact us to investigate the situation and find a suitable solution. It may be that your order is still on its way. Check our shipping policy here and also check the status of your order on our tracking page.
• Change of Mind:You can return any item within the specified period, provided it meets our return conditions.
• Cancellation: You can cancel your order free of charge within 24 hours after placing it. If the order has already been shipped, you must wait until you receive the item and then follow the standard return process.
• Exchanges: Exchanges are not accepted.To exchange an item, return the item you have and place a new order once your return is approved. This ensures the fastest processing.

Company information

Website name: Drivemax
Address: Gondalaan 29a, 7471LC, Goor, Overijssel, Netherlands
E-Mail:info@drivemax.nl
Contact form:here
Phone:+31 613351265
Company name: Drivemax
Company number: 77723643
VAT number: NL003227640B97

Customer Service Opening Hours:
Monday to Fridayfrom 09:00 to 17:00
Saturday and Sundayfrom 10:00 to 15:00
We strive to respond within one day.